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Original topic:

S20 Ultra: Dotted line in images and when previewing in camera app

(Topic created on: 13-03-2020 03:16 PM)
Ataulf
Journeyman
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Galaxy S20 Series

I have noticed when taking photos on my S20 Ultra I get a weird white dotted line across the photo, but in a different location while previewing.

 

Has anyone else got the same issue?Please zoom in and look at highlighted areaPlease zoom in and look at highlighted areaPlease zoom in and look at highlighted areaPlease zoom in and look at highlighted area

 

Update: when looking at RAW (.dng) files, then the dots are *not* present, which leads me to believe that problem stems from a faulty image optimisation algorithm.

4 REPLIES 4
Ataulf
Journeyman
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Galaxy S20 Series

Am I the only one who sees these dots on their photos?

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steelmalc
Navigator
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Galaxy S20 Series
not seen any on mine photos seems fine
S21 ultra-q95t tv- Galaxy watch 46mm-Tab s7+ 256g
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mahmkh
Journeyman
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Galaxy S20 Series

hi. I have a problem same as your problem with s20fe device.do you think it is a bug and solve in update?

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Ataulf
Journeyman
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Galaxy S20 Series

Neither firmware updates nor resets of the phone solved the issue, which by technicians ultimately was deemed a hardware error.

I had the phone replaced, and the new one did not have the issue. However the new one had issues with the SIM-card reader and a bloating battery.

After struggling for almost a year, I returned the phone, and when announced, bought the regular S21 instead - I did not even consider purchasing the S21 Ultra as I got my fingers severely burnt on the two S20 Ultras I owned! I will not fall for that again.

At the same time I bought the high end 8K TV (Q950) from Samsung thinking I could watch my 8K videos on the TV as advertised during the 2020 Unpacked event. But, that was also a waste of money, as I am yet to experience any 8K contents on my Samsung 8K TV. 

I have been in contact with Samsung support on several occasions as I think it is clearly false advertising. They all blame YouTube for not updating their app - even though I bought the TV from Samsung.

Oh well, the next time I buy a new TV it will *not* be from Samsung. This is a story I tell to anyone who listens, and I have actually talked a lot of people from purchasing Samsung TVs on that account.