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Original topic:

S20 ULTRA CAMERA QUALITY POOR

(Topic created on: 10-08-2020 09:34 AM)
Lee1882
Apprentice
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Galaxy S20 Series

Bought the new Samsung S20 Ultra after being told by various independent sources that this was the best camera phone on market.  Either I have a 'dud' or this is absolute rubbish. 9 out of 10 photos are imperfect. They are eithet blurred, out of focus or have a weird pastel effect (even un basic photograph setting). The PRO setting is utter nonsense. Im yet to to take a 'PRO' photo on this setting. Can anyone tell me if it's me or is my theory of overrated this vastly camera sadly true??? 

 

Yours, 

One extremely disappointed Samsung buyer. 

21 REPLIES 21
Jasonseery
Helping Hand
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Galaxy S20 Series
google bad s20 camera and you will find a lot of people not impressed with it, I was the same as you when the s10 came out, just change your post word to the s10 camera and It was exactly the same when I bought the s10, look at my profile and see the quality of my camera photos and videos they are a mess, my s6 took way better photos, I've never felt so scammed in all my life, I reckon most reviews are paid by samsung because if I was to review the cameras I'd say how awful they are, I'll never buy a Samsung again, check my posts out and if you can bring it back and get a refund do, I should have done this in my 14 day cooling off period and I didn't because I was told updates would fix it and not one update has, so now I'm stuck with it on contract, every one always comments how awful my photos and videos are from a so called premium phone
Lee1882
Apprentice
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Galaxy S20 Series

Had this since March so I'm stuck with it now unfortunately.  Worst camera I've had in 8 years

Jasonseery
Helping Hand
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Galaxy S20 Series
I'm the exact same the s6 up to s9 had no issues and this is awful, my partner uses her s6 to take videos rather then my s10 because I can't zoom at all, some members will say you're not using it right and its an amazing camera to turn this setting on but if we didnt have to do it with previous phones the s10 and s20 should be no different! and to top it off the exynos chip is very underpowered completed to snapdragon chip
Zwerver1
First Poster
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Galaxy S20 Series

I have the Samsung S10 (exynos) and I'm also dissapointed.
This is my last Samsung. 3 camera's on the back and not being able to take a picture that does look nice.
Wide angle lens is completely useless. Very heavy noise reduction which cannot turned off and eats up every bit of detail.
The normal cam is better but greens en blues (trees and the sky) always look funny. Overprocessed pics no matter what you do.
The 2 x tele is sometimes usable but getting closer doesn't mean a lot if you don't like the picture anyway.
Switching off HDR and scene optimizer does help a little bit but not enough.
RAW shooting is a joke. It's not real RAW and only available for the main cam.
I installed Googles Gcam and that helps! Unfortunately it doesn't work as good on the exynos as on a snapdragon but I can take some pcis now with the main camera with normal looking colors, contrast and detail.
I hope there will be more Gcam updates which let me use the wide angle en 2 x tele to, but I really really don't understand why Samsung put 3 lenses in the back of a phone and then do everything to screw the pictures in every way, without the option of turning some ***** off.
Just one more thing about the "pro" mode. Even in pro you can tweek all you want with the white balance and a function called "tint", you can't get accurate colors out of it where Gcam, without even suit for the S10, can do that without any problem.
Ik was very happy with my Samsung S7 camera and even my S9 but this was a waist of money.

0 Likes
Peds
Journeyman
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Galaxy S20 Series
The camera is a joke for this expensive phone. I have just had a chat with one of the Samsung agents and stated that he never heard of these issues.... Come on! All they offer is a visit to a Samsung repair shop when we all know that Samsung screwed it up big time and now customers are stuck with an expensive monthly payment. I wish I've never traded my S10plus in. Disgusting. After this I am done with Samsung era.
ColeHardy
First Poster
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Galaxy S20 Series

Agree! I couldn't wait for the S20 Ultra to come out & now I couldn't be more disappointed! Truly worst camera on any phone I have ever owned. Most general photos come out blury. 99% of any zoom or close up shots are useless. It is also my understanding there is no update or way to fix this issue, so yes,  we are both stuck with a phone that isn't worth 1/10th the price. Samsung just may have lost a 12 year customer over this!

Sunstoner
Apprentice
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Galaxy S20 Series

Must admit to being disappointed with the camera on my S20 Ultra too.

 

Although not so much with the actual photos, theyre ok if not as good as I'd hoped but Im more miffed with actually how the phone has been received for its camera worldwide.

 

What I mean is, any reviewer will tell you of its struggle to focus properly / quickly which is incredibly poor considering the price and 'Ultra' moniker and the fact that the S10 does it better. What stinks too is that the new Note 20 has the better quicker focus. 

 

The units should be recalled and replaced with the better camera. Samsung basically released a worse performing camera and called it 'Ultra'. My wifes S9s camera focus's faster and is a comparable unit as an everyday camera. 

 

I've generally bought Samsung over the years and quickly upgraded from my S10plus to get the S20 Ultra because of its camera, even opting to pre-order so it is disappointing not have a better performing camera.

 

What really eats me is that Apple keep churning out less spec devices but they've consistently had good performing cameras and their new 12max looks to be up there as a top 2 or top 3 camera. This Ultra camera is top 10 at best and yet it cost over £1000. Not good.

 

For the first time, I am considering an iPhone, specifically for the camera as my next phone. Shame as having owned the S2, S3, S5, S6, S7, S7edge (really liked this one) , S9, S9+,S10+ Im historically a Samsung customer. I just hope the S21 does something better. Fingers crossed.

Lee1882
Apprentice
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Galaxy S20 Series
this will be the last Samsung I own. I do not and cannot trust them after this disgraceful S20 Ultra debacle and they do not deserve my 10 years and thousands of pounds spent as a customer. iPhone cannot be any worse so why not. Bye bye Samsung and shame on you! 🤔
YoungA
First Poster
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Galaxy S20 Series

Literally everytime I take a photo the little messege of that photo might be blurry comes up.. how can they market this phone the way they do completely  disgusting!! RIP OFF!!