04-05-2021 02:06 PM
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galaxy s20 ultra
After recent update of phone OS the original (preinstalled) Camera app is not functional anymore.
It starts with a black screen and does not respond to any action.
Other apps that use camera work without any issue.
The problem is only with the official samsung app.
I did following steps already:
- Reset to default settings camera app
- Cleaned its data and cache
- Removed sdcard
- checked that there is no update available for camera app
- restart in safe mode - same failure of camera app
05-05-2021 05:51 AM
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Are you able to let a Samsung Experience Store or Samsung Service Centre have hands on with your phone @EvShtern as that's the next step.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
13-05-2021 02:21 PM
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I will do that, though from experience they most probably will factory reset the phone, which is not what I am willing to go through with all reinstallations once again.
16-05-2021 09:08 AM
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