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Original topic:

S20+ Random Restarts

(Topic created on: 03-02-2021 06:10 PM)
Members_05d9uR2
Apprentice
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Galaxy S20 Series

My S20+ since last night (while charging)  as started rebooting randomly. Initially it would allow me to use it and as soon as I put it down it would start rebooting. But since it is doing the same during recharging, while on the call, in safe mode, after I had deleted the cache partition and even after I have set it to the factory mode. It is driving me nuts. I run an online IT business through it and you cannot live without a phone these days.

I had installed the latest updates from Samsung but that was a few days ago. I haven't installed any new app recently. I have sent the log through my Samsung Members area and tried to use the remote support but the phone reboots during that process.

I am using my PC now to contact you guys. Please help me ASAP.

11 REPLIES 11
APARMAR
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Galaxy S20 Series
Try turning auto restart off if it is turned on. This should solve your issue
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APARMAR
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Galaxy S20 Series
I have an S20 plus on the latest firmware and I dont seem to have these problems.
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APARMAR
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Galaxy S20 Series
Its on the latest version

20210203_184928_2865.jpg

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APARMAR
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Galaxy S20 Series
try searching this option in setting and turn it off if you have it turned on in your phones settings.

20210203_185034_2866.jpg

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APARMAR
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Galaxy S20 Series
could you please tell me where your phone was brought from or if you got it on a contract from 3 or vodafone etc.
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Members_05d9uR2
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Galaxy S20 Series

I bought it from Amazon UK in Oct 2020 Sold by: Connected247

No it was not locked to any Service provider,

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APARMAR
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Galaxy S20 Series
ok
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APARMAR
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Galaxy S20 Series
could you please go to software update, then tap last update and scroll to the bottom and tell me what the link it says on the bottom is?
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APARMAR
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Galaxy S20 Series
the link looks like the one here

Screenshot_20210203-213905_Software update.jpg

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