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Original topic:

S20 Random Restarts

(Topic created on: 11-03-2020 01:36 PM)
JackIsaacs
Apprentice
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Galaxy S20 Series

Hi All, 

 

Is anyone else experiencing random restarts with there S20. 

 

My keeps restarting randomly when i am in the middle of using it. 

 

Any ideas??

713 REPLIES 713
Conor98
Journeyman
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Galaxy S20 Series

I have the s20 Ultra and I'm having the same problem. Its infureating to say the least as its not a cheap phone.

 

I don't have many apps on it, mainly social media apps so that can't really be the issue. 

 

I'm worried that it will restart in the night and shut my alarms off 😒

 

 

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mfasam
Explorer
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Galaxy S20 Series

Mine is S20 also restarts randomly while in use ... few times a day. very annoying.

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Pptech
First Poster
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Galaxy S20 Series
This is happening 10 times a day
GeorgeF
First Poster
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Galaxy S20 Series

Hello,

 

Same issue here, just received the phone yesterday, s20ultra 128 version. Only installed the same options I had on old phone (A7 2018). Never had a random reboot on the old one with the same apps.

What I noticed, this started after I switched to 120hz mode. Also, the phone seems to overheat w/o much intensive use sometimes, no games, no benchmarks, just checking apps and scrolling in the menu. Both random restarts happened for me when I opened the home and searched for installed apps (ironically both times I was looking for a samsung app). Already sent error reporting via samsung members.

 

This looks to be a general problem and I hope they patch it, it's the most expensive phone I've evered got and it's a shame to return it. You would expect a better quality for such a price range.

 

If 60hz solution works (no further resets) will let you know.

 

 

HaK77
Journeyman
Options
Galaxy S20 Series

One more device here. I have used S10+ for a year and I was really looking forward to have the new S20+. After 4 days of using I feel disappointed. So many restarts already and also some other freezes. Phone heats up a lot and battery drain is huge time to time. 4G speed and latency is worse than in my S10+. Luckily I still have my old phone so I can switch back to it if this does not get solved soon. Samsung should respond to this and make some convincing action plan on it. 

Romo92
First Poster
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Galaxy S20 Series

Hi,

 

I'm getting the same issue with my s20. I got the phone today and after 2 hours of use it restarted twice.  The first time I was using Snapchat and it froze for about 10 seconds and then restarted. 2nd time I was just watching YouTube videos. I had the motion smoothness settings on 120 hz. I don't know whether that could be whats causing the crashes but I hope they find a fix soon. I have reported the issue in the error log on Samsung members. 

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B007
First Poster
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Galaxy S20 Series

Mine doing same ,took to Samsung repair shop and re flashed still doing random restarts. Come on Samsung we need an update fix

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B007
First Poster
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Galaxy S20 Series

Same here even went to repair shop and they refreshed software same result still random reboot

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B007
First Poster
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Galaxy S20 Series
Same here even had it refreshed,and same fault.
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Simona01pop
First Poster
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Galaxy S20 Series

Hello! I have the S20 4G and it does the same... Restarts randomly... Did anyone hear anything back from Samsung? I am using my old phone as an alarm clock

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