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Original topic:

S20 Random Restarts

(Topic created on: 15-01-2022 12:51 PM)
703 Views
JackIsaacs
Apprentice
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Hi All, 

 

Is anyone else experiencing random restarts with there S20. 

 

My keeps restarting randomly when i am in the middle of using it. 

 

Any ideas??

717 REPLIES 717
garmoshka-mo
First Poster
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It's not normal. Money should be fully returned, since Samsung sells defective model which fails for many users.

Who returned money, could you please share your experience?

I going to request full money return from samsung and if they will decline - will perform Mastercard chargeback for faulty goods

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purplesquirrel
Journeyman
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Hi guys I just wanted to mention that something similar happened to my S21. And in my case, it was related to the way I charged my phone. So, I had this very long zoom meeting and my phone was dying so I plugged my phone to a USB port extender plugged to my laptop. My phone was charging super slow probably for an hour or two. After that the random shutting down started nonstop. I restarted, clean the phone app cache, nothing worked.  I found the solution: Just properly charge your phone! So I just turned my phone off and plugged to my Anker fast charger  and let it plugged until it hit the 85% (I have that option on to extend the battery life) And this fixed the problem . Hope it helps!

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Sam_Sung_Angers_Me
Journeyman
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This last security update convinced my encrypted SD card that this was a new phone. I wouldn't be surprised if, with poor testing, Samsung has provided firmware that breaks any trust that a thousand dollar phone will be functional when you need it...

 

Also I am having the same issue if anyone at Samsung actually cares...

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DaniDayDream
Explorer
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Screenshot_20220501-212531_Device care.jpg

Screenshot_20220501-212616_Device care.jpg

Screenshot_20220501-212531_Device care.jpg

 1 - Go to setting

2 - Tap battery & device care

3 - Tap the graph icon next to search icon and select....

 

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Cipher12
Explorer
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I did the steps and sent phone to Samsung who are refusing to accept the problem. The phone randomly restarts but according to Samsung they cannot detect the problem

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8022
Journeyman
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Update the phone,it worked on mine
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Cipher12
Explorer
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Did that already but did not work

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8022
Journeyman
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Try factory reset
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