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Original topic:

S20 plus overheat!!! With 5g mode

(Topic created on: 02-05-2021 02:47 AM)
Mosalah91
First Poster
Options
Galaxy S20 Series

Okay 

Now the device with me about 5 months 

I was happy to buy the last edition of Samsung. 

But after month by month,after activating 5g with my Sim

The device gets overheat

I tried every option from safe mode to reset ,every option you would imagine,but still I get the same consumption of battery and also the heat reach 40 c

So now 

If I go to the warranty service which is official from Samsung, they will change the phone to me or what ?

Because I can't find any solution. 

Screenshot_20210502-031746_AccuBattery.jpg

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Screenshot_20210502-022636_AccuBattery.jpg

Screenshot_20210502-022636_AccuBattery.jpg

Screenshot_20210502-031255_AccuBattery.jpg

Screenshot_20210502-032458_AccuBattery.jpg

Screenshot_20210502-032954_AccuBattery.jpg

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4 REPLIES 4
Aklima
Helping Hand
Options
Galaxy S20 Series
Hi,
Did this start when u activated 5g if so then 5g is causing the problem. If not then u can have ur phone checked by Samsung
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Mosalah91
First Poster
Options
Galaxy S20 Series

Not only the 5g

But the mode opposite to save mode,when I activate save mode,the temperature goes down

So my question here, 5g is important to me ,it is so fast and I need this,also 120HZ,I need it ,it helps me also,so is this manufacturer error?

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Aklima
Helping Hand
Options
Galaxy S20 Series
5g drains battery and not sure about the temperature. U can have a Samsung engineer have a look at it.
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Mosalah91
First Poster
Options
Galaxy S20 Series

Okay thanks