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Original topic:

S20 plus 5G keep dropping calls

(Topic created on: 22/02/21 22:53)
Mf8003
Apprentice
Options
Galaxy S20 Series

bought S20 plus 5G 2nd of May i realize that the phone keep loosing the network while the signal is still there and the people keep texting me on WhatsApp thats my phone is switched off, i went to Samsung service in qatar and they told me its software issue and they installed the new software, they told me to try for one day after i went back with the same issue, they told me we cant help with the issue it the network provider while i tried voda and ooredoo same issue, i told them its not software or network provider its hardware issue and i will not accept to open the new phone, replacement it or refund but they told me call 8002255 they will explain to me, explain what ? Explain to live with an error in a divice bought for almost 1100 USD, please check and advise me how to solve this issue

50 REPLIES 50
RickGM16
Explorer
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Galaxy S20 Series
I sent it off and it came back 10 days later with a new motherboard and works perfectly now. Shouldn't happen to a new phone.
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