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Original topic:

S20+ Fingerprint Sensor

(Topic created on: 12/04/20 11:05)
KeenyWeeny
Apprentice
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Galaxy S20 Series

Having a lot of problems with the fingerprint sensor. Fails to recognise on first try. Often take 2, 3 or sometimes 4 attempts.

-same fingerprint enrolled 4 times, no difference.

-often prompts to cover the whole sensor despite the whole sensor being covered.

-tried clearing cache

-same issue occurs in safe mode

23 REPLIES 23
W0lf
Explorer
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Galaxy S20 Series

If you have "Lift to wake" turned on, try disabling it and see if it makes a difference to your fingerprint performance. Some people on reddit say it makes a big difference. Also reset the fingerprints and set it up without pressing hard on the screen. I believe you can make it work, I have the S20 and im happy with the fingerprint.

Lamby100
New Member
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Galaxy S20 Series
I've switched from a s9+ To s20+ and the s20+ the fingerprint scanner was great on the s9+ and can't get to work on s20+ 😞
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j3ff
New Member
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Galaxy S20 Series

I was previously using s7 edge and the fingerprint sensor from that phone was great, I do not know how the fingerprint from S20+ got pass quality assurance and user experience, it was infuriating to use especially now some financial app do allow the use of fingerprint for access. I wonder who to blame on this piece of sh*t, the engineer that implemented this, the manager who forced on having this or the QA's who signed this off.  Btw, the camera from s7 edge was sharper compared to s20+, it might not have the resolution to match but it was definitely sharper.

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CHERRYpye
New Member
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Galaxy S20 Series

I have reset my finger prints 3 x and my face twice and neither works. It keeps telling me to press harder. It just can't get my fingerprints and I do have fingerprints. And a face!

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