S20 FE Sim 2 slot not working

[dengcy]

Hi,

I just got my new S20 FE phone. I found that Sim 2 slot is not working. If I put a sim card in Slot 2, the phone said "no Sim card". Does anyone else have the same issue? I would also like to know if other phones work fine. 

[Maroš]

try wipe the simcard, or maybe your simcard need to be upgraded by your network provider

[dengcy]

Thanks for your reply. I did wipe it but still not working. It shouldn't be related to Sim card, since Slot 1 works fine. 

[dengcy]

One weird thing is that I don't have "Sim management" option in Settings-Connections. So I am wondering whether it is a software issue. I hope other FE users can tell me something. 

[dengcy]

Where is SIM card Manager? Here is the screenshot of "connections"

[Npah3]

Have you tried typing it in the search box? Strange it's not showing. it is a European model?

[dengcy]

Yeah I did. Nothing. It is a US model. 

[ShaunG1]

I'm seeing the same exact issue. US model, second SIM is not recognized.

[dengcy]

Glad to know I am not the only one. It then seems a common issue. How to report to technical support?

[dengcy · Accepted solution]

Just asked a costumer support agent, who told me US version only allows single SIM.