S20+ (Exynos) green vertical line on screen after firmware upgrade

[icuric]

Yesterday after I plugged headphones into brand new S20+ (Exynos) phone, new firmware update appeared on screen, and after installing it I have noticed a little bit later green vertical line on screen.

I've tryed restart and boot into safe mode, but didn't help. Also I've tryed test by typing in Phone app *#0*# and activating red, green, blue calibration several times but with no results.I think it is a software issue because it coincided with that

firware update and my phone never drop or got hit by something.

Please help 😞

[Patrick]

I think your best option is repair. 

[Anonymous User]

that is clearly oled hit/ drop damage which has nothing to do with a software update, out of warranty repair is the only choice.. sorry

[icuric]

Probably has nothing with firmware update, but this phone is brand new, used only 2 weeks and never dropped or hit.

I just cannot belive that a phone that costs 1000€ has this poor built quality!

It's currently in samsung service on warranty repair, and I will post what was a problem/solution after it's repaired.

[Anonymous User]

If they found no cracks with their lamp on the oled layer it is in warranty and you should not be mad about that

[icuric]

How could I not be mad? Spend so much money on it and now I am without phone.
Official Samsung Customer service said that they need to order a new OLED panel as they don't have it on stock because it's brand new phone model. And due to current situation with Covid and nearly all flights grounded it will take ages for it to arrive!

[icuric · Accepted solution]

Service is finished after more than 2 weeks. They have found technical problem and replaced screen and battery module.

[SebaMinguez]

It's happening the same to me. I'll contact support, thanks

[Luisa_M]

I have the same issue, what should I do?

[SebaMinguez]

Contact samsung support worked form me. They repaired the phone in a week.