17-03-2020 11:10 AM in
I don’t think this is where to put this info down, but I’m truly at a loss and hoping someone from Samsung might see this because I’m desperate to get some answers... and no one is responding.
Hi! So I’ve been in contact with you guys for over a week now because I received a faulty S20 power button was loose. I was told repeatedly last week I would receive a replacement sky blue device by this week Friday, I was later told I would have to wait until the 27/03... which I thought was absolutely absurd considering I’d been reassured I would get it in 5 days... also I ordered the phone on preorder!
I was then told I would get a 50 pound gift voucher code, haven’t received that. And was told my issue would be escalated up to management to see if I could get the phone earlier, and I have not heard back since. I was just on hold with customer support for 60 minutes and was hung up on three times without ever talking to anyone.
I really hope there is something you can do, because I’m truly at a loss... I am over 700 pounds out of money and have no phone to show for it and absolutely no update on if they’ve received it back, if I’m getting a replacement, when, where my compensation is... it’s just really frustrating.
I haven’t been able to contact anyone in this company and I just incredibly frustrated. I’ve been on hold for literally hours today now. Can I please know when/if I’m getting my replacement?
I’m just really concerned, because as I’ve said I’m 700 pounds out and I have no idea what’s going on anymore... I was told my case would be escalated to management and now haven’t heard anything in 3 days. I don’t even know if the phone has arrived at the warehouse, if they’ve inspected it etc etc
And with COVID19 I’m concerned if you’re only going to send me the phone on the 27/03 that it won’t ever arrive...
I’ve also already wasted hours trying to get this sorted and spent hours this morning trying to reach someone.
I’m a student so it’s taken me months to save up for this phone, and I was really excited to get a new one after having my old one for 4 years now, and this has just been a really disappointing experience
Security details I know you will ask because I’ve been trying to get this issue sorted out for so long...
hoping someone might see this... and hope no one else has had to go through this....
18-07-2021 09:12 AM in
Owning a Samsung has been a nightmare due to its power button. I first had a Galaxy note and the power button broke and fell off. Then I got a S20FE in 2 months the power button broke again. It was under warranty but the service team says it's physical damage!!! Never buy a Samsung phone. Ever!
03-01-2022 02:56 PM in
My SE F20 power button fell out as well. I've bought a replacement power button on the Internet, but I seem unable to replace it properly in the slot because of two small (plastic ?) 'objects' that seem to remain inside the 'hole'. These two small objects can easily be moved (slided) sideways by means of e.g. a tooth pick. Are the objects supposed to be in there, or should i attempt to remove them ? (See below pictures of slot interior and the replacement button itself).
Anyone that can come up with a good advice ?