Got my lovely phone yesterday and 2 yr old daughter dropped it onto a wooden floor and the screen smashed.. Is there a known issue with fragile screens on S20's? Haven't even made a phone call on it yet :(.. The screen has now cracked all the way across after taking a couple of photos since the drop happened
Good Morning, first of all OUCH! bless her little heart, such an innocent beautiful age.
I just wondered are you insured at all? If I am being honest I have not heard any issues with the screens at present having this issue. Did you buy the phone direct from us or from your mobile supplier?
It might be worth checking your home insurance maybe? I would also call sky mobile and see if they may help. Otherwise at this stage sadly there are no other options. I will however do some research and come back to you if there are any suggestions. Im sorry I cant be of more help.
Both my samsung s20 and my boyfriends s20 plus screens were broken with in a week after we bought them, and we dont even know how it happend, and We have never experienced this before with any phone.
Would NOT recommend anyone buying samsung s20, have always had samsung, we have never had so many problems with a phone ever.
And we cant even sell it. So frustrating.
The phone comes with a plastic screen protector applied.
Could it be that ?
On a side note for anyone else coming across this thread a good glass screen protector that can hide some cracks is the Whitestone Dome Glass Screen Protector.
🌈 Stay Safe & Stay Alert. 🌈
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.
I am in exactly the same position. Got my phone Saturday at Best Buy. I intended to buy insurance but the Covid-19 restrictions made the whole phone purchasing process challenging. Ordered a case on Friday but it got delayed and still isn't here. My daughter knocked it off the relatively low couch onto the wood floor. I didn't notice last night when it fell. Noticed this morning the upper left corner is cracked. This phone is so expensive. I've never splurged on a phone like this and never broken a phone before.
Haha. I just replied to the original poster with my own story of frustration. It turns out that my out-of-the-box screen protector was scratched. Thank the gods! Hopefully my case comes today and I need to get screen insurance ASAP.