I have exactly the same problem and same experiences as Reeri has explained already in his posts. The camera is a garbage. I purchased Galaxy SE20 FE 3 weeks ago . After discovering this ´products failure´ I tried to bring it back to the store but they didn´t accept the devolution because it was already used and the problem is a ´products failure´. I contacted Samsung customer support team (bush of jerks) several times. NO ANY ANSWER. This is Samsung now a days. An unreliable, cheating and swindling international that doesn´t give a ***** to his customers. It brings garbage products to the market without any responsibility. According the rules, the logia and the law (which is no valid for the untouchable multinationals) in case of a ´product failure´ the manufacture should retrieve that product from the market and compensates those that have purchased it. For us, consumers, without any power and rights, the only option is publishing this ´product failure, and try to inform ´the whole world about this ´product failure´ and try to prevent that people purchase Galaxy SE20 FE . The other thing that we can do, is suing Samsung with the European (or US) consumer Right Organizations and force Samsung to take action. I suggest that we make a pool of people with the same problem and take actions this ...... Samsung.