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Original topic:

S20 5g CAMERA ISSUES. POOR IMAGE QUALITY AND OVER SHARPENING

(Topic created on: 01-11-2020 03:44 AM)
Reeri
Apprentice
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Galaxy S20 Series
Hello, can someone please help? 
S20 camera is soo bad.
In normal front camera mode, the pic quality is not good. 
1) image not true to colour.
2) why do faces look super airbrushed? Beauty mode turned off.
3) Image also too bright, non Caucasian complexions look washed out and the quality is poor. Image not crisp when doing close ups??? 

Camera in pro mode! 
When all settings are set to auto, the image produced is over processed. Over sharpened to the point it is grainy.
And then it also takes blurry images.
I played around with settings on pro mode but nothing is making a difference.

I upgraded from Samsung s8. The pics taken on its camera are better.
In pro mode all settings on auto,the images are not over sharpened and looks good.

I bought this phone for the camera for work pictures for social media. How embarrassing! 

Can any of the above be resolved?? 
Anything in the settings? 

Thanks in advance.



6 REPLIES 6
JohnPaul84
First Poster
Options
Galaxy S20 Series
I am having the same issues I don't know if it's a bug or something within the software but seems to be the iso setting get auto too high and over brightened the pictures
Josuwa
Navigator
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Galaxy S20 Series
if it can be fixed with software update then surely Samsung will do that may be in future updates, but if it's becoz of the hardware then we don't have options... first thing u do before taking pictures is wipe ur lens properly and also deam the brightness by sliding photo brightness down... we don't have any other options..
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Reeri
Apprentice
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Galaxy S20 Series
yes and in pro mode auto setyong pics over exposed. it's so bad. I've requested to return the phone because I take pics for my work and this cam is not producing high quality images. very very disappointed
Reeri
Apprentice
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Galaxy S20 Series
Thank you for your reply. The lens is clean. In pro mode auto settings, it was over exposing and always, whatever the settings was creating over sharpened images.
Does today tech team read posts in this forum? Does anyone know.
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Josuwa
Navigator
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Galaxy S20 Series
I don't think so, seems like it's just for us.
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Sia2
First Poster
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Galaxy S20 Series

I have exactly the same problem and same experiences as Reeri has explained already in his posts. The camera is a garbage. I purchased Galaxy SE20 FE 3 weeks ago . After discovering this ´products failure´ I tried to bring it back to the store but they didn´t accept the devolution because it was already used and the problem is a ´products failure´. I contacted Samsung customer support team (bush of jerks) several times. NO ANY ANSWER. This is Samsung now a days. An unreliable, cheating and swindling international that doesn´t give a ***** to his customers. It brings garbage products to the market without any responsibility. According the rules, the logia and the law (which is no valid for the untouchable multinationals) in case of a ´product failure´ the manufacture should retrieve that product from the market and compensates those that have purchased it. For us, consumers, without any power and rights, the only option is publishing this ´product failure, and try to inform ´the whole world about this ´product failure´ and try to prevent that people purchase Galaxy SE20 FE . The other thing that we can do, is suing Samsung with the European (or US) consumer Right Organizations and force Samsung to take action. I suggest that we make a pool of people with the same problem and take actions this ...... Samsung.