27-12-2020 03:00 PM in
06-01-2021 06:34 PM in
07-01-2021 03:40 PM in
No doubt, AnnaM84. 😞
And to let folks know: it's been flagged at the Samsung end.
I'd also be interested if the below specific steps work or don't work for affected folks:
1. Turn off Mobile Data
2. Settings > Connections > Mobile Networks > Access Point Names
3. Select and assign APN
4. Settings > Connections > Mobile Networks > Network Mode > 2G/3G
5. Turn on Mobile Data. (If it doesn't work, turn off the device for 1 minute and then turn back on.)
6. Slowly work your way up each of the Network Modes
08-01-2021 11:10 PM in
I also have this problem since the update, and pleased to hear that its now a recognised problem. The second solution in the original post worked for me (2nd slot is used for a memory card).
I also tried the solution set out above from AntS. This also worked for me. Note that at step 3) I didn't do anything - the '3' - three.co.uk APN was the only option, and already selected.
As a test, I've actually tried the steps in the post above from AntS omitting steps 2 and 3, and it still works. I hope that's helpful.
09-01-2021 04:19 AM - last edited 09-01-2021 04:19 AM
Thanks bro .. i was about to ex-change my phone . I thought i was the only one with this issue. You saved me going through lots of hassle. Thanks again . Hopefully next update will fix this issue permanently.
09-01-2021 11:44 AM in
This thread has put my mind at ease as other people are having the same issue. Was on the phone to my network and Samsung all day, Samsung claimed it was a network issue and so I have a new sim coming which looks like won't change anything after reading this thread.
The steps detailed above working the way up the network modes from '2G only' solved my issue of getting no mobile data. I'm in a 5G area and after working up each option the mobile data works on 'LTE/3G/2G' but cut out at the '5G/LTE/3G/2G' option. Haven't tried Sim2 as have a memory card but think I will be able to survive on 4G until a patch is rolled out.
09-01-2021 11:52 AM in
I have exactly the same problem, I called Samsung and they said to put the sim in slot 2 and wait for the update because they knew about the problem and I'm working on it, the data in slot 2 works and in slot 1 it does not
09-01-2021 12:03 PM in
I have exactly the same problem, I called Samsung and they said to put the sim in Slot2 and wait for the update because they knew about the problem and I'm working on it, data in Slot2 works fine, but in Slot1 data does not work.
so well you have to wait for an update that will solve the problem.
10-01-2021 04:40 AM in
re-flush your APN
1. go to Settings → Connections → Data usage → Access Point Name (APN) → tap three dots → Reset/Clear/Delete APN
2. Restart the phone
3. Select your desired network APN when prompted
10-01-2021 07:31 AM in