07-04-2020 03:09 PM in
I am now on my second phone after thinking I had a faulty one, first time round. It would appear not. After using the phone and transfering my SIM to my previous phone, Huawei P20, the difference was vast. I have no signal inside, and 1 or 2 bars outside at best. Comparatively, with the Huawei, same SIM, EXACTLY the same position, inside I get 1 or 2 bars, and outside the 4G signal was maximum. What's going on Samsung? I have heard reports about bad GPS, surely this is linked? A design flaw? Antenna in the wrong place? Bad modem? I really am not happy, especially after opting for a Samsung for the first time, an apparent top-end phone. Joke.
07-04-2020 03:53 PM in
07-04-2020 05:42 PM in
Hi. The model number is SM-G981B/DS. Android 10.
Yes, I've done all the checks and tests, and changed all the settings to not connect to 5G. Nothing changes.
08-04-2020 03:41 PM in
Hi, any advice? Or is it a design flaw in this model?
08-04-2020 04:26 PM in
Do you have another SIM card you could try out, @TheDarkNate?
08-04-2020 04:27 PM in
Yes. I've done that. The signal stays the same. If I use either of the others in Huawei, the reception is also the same. Far better than the S20
08-04-2020 05:45 PM in
Have you tested it in Safe Mode?
11-04-2020 10:41 AM in
Yes, have tried safe mode and nothing changes.
11-04-2020 11:48 AM in
12-04-2020 12:40 PM in
This is the second phone I've had. I do not think an inspection will solve anything. In my opinion it's a design flaw, similar to the bad GPS signal that people are complaining about. And with the current COVID-19 situation, how can I book a test safely? I am still working, so really need my phone to be also, in case of an emergency when I'm at work, I work shifts, so calling the company would not work for me.