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Phone restarting

(Topic created on: 07-01-2022 05:39 AM)
244 Views
weatin
Student

‎05-01-2022 08:33 PM

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I have just got a new s20 fe yesterday and it has been restarting itself. I have read about clearing the cache but I am unable to get to the recovery mode by holding the volume up and power buttons. I am wondering if anyone has any solutions before I look to return the phone
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3 REPLIES 3
Pugs1957
Samsung Members Star ★

‎05-01-2022 08:54 PM

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Connect your phone to a PC to access recovery. If that doesn't cure your problem, return the phone.
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weatin
Student

‎06-01-2022 11:19 PM

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In response to Pugs1957
I was able to clear the cache partition today but still freezing
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BandOfBrothers
Samsung Members Star ★★

‎07-01-2022 05:39 AM

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In response to weatin

@weatin 

 

You shouldn't have to be struggling like this with a new phone you've just received. 

Please do consider returning it within any applicable cooling off period. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "