weatin
Student
05-01-2022 08:33 PM
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I have just got a new s20 fe yesterday and it has been restarting itself. I have read about clearing the cache but I am unable to get to the recovery mode by holding the volume up and power buttons. I am wondering if anyone has any solutions before I look to return the phone
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Pugs1957
SuperStar
05-01-2022 08:54 PM
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Connect your phone to a PC to access recovery. If that doesn't cure your problem, return the phone.
weatin
Student
06-01-2022 11:19 PM
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I was able to clear the cache partition today but still freezing
BandOfBrothers
Samsung Members Star ★★
07-01-2022 05:39 AM
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You shouldn't have to be struggling like this with a new phone you've just received.
Please do consider returning it within any applicable cooling off period.
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
