Phone only rings a few seconds with flip cover

[moneylessbrim]

I have an S20 FE 4G with the original Samsung flip cover. Whenever I receive a call on Signal Private Messenger, Wickr or Viber the phone only rings for a few seconds before the screen shuts off and the ringing stops. If you open the flip cover after this you can see that the phone is actually still ringing, but without any sound. This naturally requires that the person calling you hasn't hung up at that point.

If I take the phone out of the flip cover and then call it everything works as it should, i. e. the phone rings for the entire duration of the calls. I have also tested and confirmed that standard phone calls are not affected by this issue.

Since this issue affects 3 apps there's possibly a bug in Android, and I would really appreciate if Samsung could investigate this as it's a very annoying issue.

[moneylessbrim]

It would be great if other people with flip covers tried to reproduce the issue.

[moneylessbrim]

I've found a post where two other people are experiencing the same issue on different devices (Note 9 and S10e): https://eu.community.samsung.com/t5/galaxy-note9-series/clear-view-standing-cover-issue/m-p/1271964/...

I'm now pretty sure that it's due to this bug in Android (it's been around for ages and never got fixed by Google (!)): https://issuetracker.google.com/issues/37011954

Do Samsung representatives ever visit this forum? I would like to know whether they're aware of this issue and whether a fix is being planned.

[wari]

I have the same problem with Galaxy s20 plus. No flipcover just quadlock back cover.

It Always happens when my phone is in my pocket.  On regular phone calls. rings once then silent. If I happen to hear the ring and take the phone out of the pocet I can see that its still ringing. Just no sound.

haven't found settings to chance it.

[scoo8s]

My flip is ringing with a call but when i open phone to anwer its turned off and i have to ring them