Phone going weird

[starshine]

Need some help with my Samsung galaxy s20 5g since today its been acting up really wierd.

Internet slow,closing down when I get onto the Internet,password are not being recognised, messages are not sending as normal this is just a few of the issues im having🤬

Is anyone else having any problems today?

So I have already checked with my service provider and no issues there,i have also rebooted my phone as well still not made a difference.

Please can anyone suggest anything else i should try much appreciated 🙂 

[antikythera]

Factory reset but backup your photos and videos or anything else you want to save first. When doing so, put them all through a virus scanner. It's highly likely your phone and connected accounts on it are compromised given the behaviour and passwords not being recognised.

[starshine]

Ok thank you so much for your help i will try this and let you know how i get on

[iz77978]

I had this kind problem a week ago. I went to a phone repair shop and they sorted it out for me. Maybe do the same?

[starshine]

What did they say was the problem with your phone ?

[iz77978]

I don't even remember but it was something to do with my SIM card. I had it exchanged.

[iz77978]

OK I hope you get it fixed

[BandOfBrothers]

Before a full factory reset I would suggest the following....

• Https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
• Https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
• Settings > General Management> Reset > Reset All Settings.
• Try your sim card in another phone just to rule out the sim card as the issue.

[starshine]

Where have u been lol 😆 i was waiting for your response my Samsung guru 🤣

[Happyhubert]

It happened to my galaxy s20 5G after the software update my phone still not right now. Software update affected a lot of Samsung disgruntled customers, but Samsung denied there was anything wrong with the software update. Hope you resolve this issue