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Original topic:

number unknown

(Topic created on: 15-11-2020 08:57 PM)
phonebroke
Journeyman
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Hi my phone has lost its number  it's a as21 under settings it says unknown  and  should say it's number has my phone been swapped or hacked ? How do I put it right  
7 REPLIES 7
DUMITRU79
Troubleshooter
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Is your mobile signal very poor ?
Are you using a SIM card from Lyca / GiffGaff / Lebara ?
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phonebroke
Journeyman
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signal 2 of 4 sim Tesco and there is a triangle with arrows in it what's new phone 2 months old due to qr reader for covid
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DUMITRU79
Troubleshooter
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Can you make a screenshot and post it ( of the home screen) , please ?
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DUMITRU79
Troubleshooter
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Is it something like this ?

Screenshot_20201115-221207_One UI Home_4854.jpg

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DUMITRU79
Troubleshooter
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If that's the case , ilt means "data saver" is on. To deactivate, go to :
Settings -> Connections -> Data usage -> Data saver and turn it off
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phonebroke
Journeyman
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do you no why under about phone it says phone number unknown???
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DUMITRU79
Troubleshooter
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Does your phone has a custom ROM ( firmware) ?
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