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Original topic:

Notification disappearing from lockscreen

(Topic created on: 18/03/21 09:47)
Zajic
Apprentice
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Galaxy S20 Series

Hi,

one month back we bought Samsung S20. There is some bug when notification are disappering from lockscreen with your "Phone" app.

Android 11/OneUI 3.1 (SM-G980F/DS)

We tested:

- uninstall all downloaded applications

- safe mode

- factory reset with full wipe

- wipe cache partition
(AOD enabled)
 
Problem is always same. This problem always appears after a while. If you unlock device, then notification will be fine. If you lock your screen and wait e.g. about 3 hours, then notification disappears from lock screen.
 
And again it is with "Phone" your Samsung app (maybe other app too) for calling.  
 
I'm thinking there must be any bug with any your stamina or any battery saving? I don't know. But it is important. I missed few important call.

 

 

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9 REPLIES 9
Zajic
Apprentice
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Galaxy S20 Series

I will try record video for you as proof. 🙂

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Zajic
Apprentice
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Galaxy S20 Series

.(empty post, can't delete, sorry)

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Zajic
Apprentice
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Galaxy S20 Series

There are videos It is incoming call terminated by caller. Notification disappears from lockscreen. Now tested as anonymized (for hidding telephone number here). But it is doing with classic call too. It is only for test:

Without phone case:

https://www.youtube.com/watch?v=HnC22g7Xd3s

 

With phone case:

https://www.youtube.com/watch?v=qOglOdG7tA4

 

OneUI: 3.1

Android: 11

Update system Google Play: 1.2.2021

Baseband version: G980FXXU6DUB5

Kernel version: 4.19.87-209392393#1 Thu Feb 25 17:41:31 KST 2021

Build number: RP1A.200720.012.G980FXXS6DUBA

Status SE for Android: Enforcing SEPF_SM_G980F_11_0008 Thu Feb 25 17:59:05 2021

Knox version: Knox 3.7, API level 33, TIMA 4.1.0, DualDAR 1.3.0, HDM 2.0 - 1F

 

Power Saving Mode disabled in Settings/Battery. And telephone is after factory reset - clean.

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Zajic
Apprentice
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Galaxy S20 Series

⬆️ Samsung please reaction.

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Zajic
Apprentice
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Galaxy S20 Series

⬆️ Samsung please reaction.

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Zajic
Apprentice
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Galaxy S20 Series

⬆️ Samsung please reaction. Still ignored.

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facu1409
New Member
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Galaxy S20 Series

Same problem with my S20 since the update to One UI 3.0.

 😤

Zajic
Apprentice
Options
Galaxy S20 Series

And they are ignoring it here. Please contact your support in your country. I did it. But classic response: we forward it on without any next info. 😐

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gardener1
Observer
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Galaxy S20 Series

Similar issue on Galaxy A51. After updating to Android 11 / One UI 3.0, notifications (missed call or message from WhatsApp) sometimes disappear from Always On Display and locked screen. It happens irregularly and randomly. The notification appears on the display for a second after a missed call (or message delivery) and then disappears. After unlocking the phone, the notification is on the notification bar.

Now I have to check the phone, I can't rely on the notifications on the display and it's annoying.

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