no focus whilst using timer

[Kendo198t]

Anyone else have this problem?

The camera works fine as with the video when focusing. But not when using the timer. Whilst it's counting down the camera doesn't refocus on what you put in front of it,it just stays focused on whatever it was focused on before you started the timer resulting in an out of focus shot. I'm being told it's a hardware problem but have now found 2 others with the same problem. Only had the phone 2 weeks 

[strawberry cake]

@Kendo198t 

hello

try disabling tracking auto focus on settings then retry

thanks😉

[Kendo198t]

Hi
Unfortunately I've tried everything that I can. I'm now using a 3rd party app which does what I need it to do that the phone can't, but the app uses lower megapixels. I hope Samsung sort out the problem instead of wanting me to send the phone for repair.

[strawberry cake]

@Kendo198t 

alright

please send software feedback via Members app → add button (+) → send feedback → application

you may use hands free command like saying "Shoot" or show palm instead

keep safe😉

[Ichthyosaurus]

Thanks!

Setting a two-second timer and enabling voice commands ("cheese!") is a passable workaround.

It's pretty dumb though the way this is set up. I sent feedback to Samsung as suggested, and I'm hoping someone will read it...

[Sigrid]

Yes I have this problem too, incredibly disappointed since i bought the phone because of the good camera. Such a waste. 

Did you find a solution in the end?