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Original topic:

No call waiting in S20

(Topic created on: 13-04-2021 05:14 PM)
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Bicycles
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Hi, I've recently found out I don't get notified that I have a call waiting on my S20. I've checked on phone in settings and it's active but not working. It just sends call straight to answer phone when on phone to someone else. Any solutions?

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9 REPLIES 9
APARMAR
Troubleshooter
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What network are you with? I am with Three and I have an S20 Plus and my call waiting works fine.
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Bicycles
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I'm with Sky Mobile.

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JAMES4578
Samsung Members Star ★★
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@Bicycles  Call waiting is a chargeable service with Sky Mobile, appears to be £2.50 per month.   If your cap is set to zero it may not work. check sky app- Mobile Sim.  Know you have Call Waiting turned on as shown here https://www.sky.com/help/devicesupport/device/Samsung/GalaxyS20 

If cap is fine and still issue  you may need to seek assistance from Sky .

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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Bicycles
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Thanks, I didn't know it was chargeable as never been charged on other networks. But I have no cap so should still work. I'm on the phone to sky but they don't know issue 🤷‍♀️
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MKS22Ultra
Navigator
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call waiting service is supported by the provider so I doubt it has anything to do with phone. Please check with the sim card provider
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LornaG
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Hi, did you ever resolve this issue? I have a S21 with sky and I've enabled my call waiting, but not working.
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AndrewL
Moderator
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@Bicycles @LornaG: Can you try enabling Call Waiting by opening the Phone app > Tap the 3 dots in the top right > Settings > Supplementary Services > Call Waiting > On. Now, tap on Call Forwarding, and make sure that it isn't set up to forward to your voicemail when busy, unanswered or unreachable. Let me know if this helps. 

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Bicycles
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Hi, I spent ages doing different things with sky but none of them worked. They said wasn't to do with network so told me to factory reset. I did not want to do this. Anyway gave up didn't bother changing sim either but all of a sudden it started working only realised as someone was calling when on phone recently. I think sky must of done something. So get hold of your provider.
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LornaG
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Thank you
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