New S20 FE Group Messages or Gifs not sending

[RachelDM]

I just got the S20 FE. I'm having trouble with my Group Messages sending or receiving while in my home, they just continue to attempt to download. I also cannot send gifs on regular SMS. My calls and SMS work fine. I have contacted my network support and gone to the store. I've also messed with every setting on the phone, even reset my wifi at home.

I upgraded from an S8. My home has spotty cell service so we must use wifi calling. I checked all the settings on my old phone to see if they are the same and they were. 

I've reset wifi networks, updated PRL and profile, did the phone update. 

After my frustrating day, my husband, who just got the same phone 2 weeks ago said that he cannot send gifs or pictures to a group at our house. We have different providers so I feel like it's a phone setting we are missing.

I'm at a loss. Please help!!!!

[Rauschmi]

Try following the solution I found here on the Samsung community website.

     This site won't let me copy the link to it.

     So I am just going to copy and paste the post.

This solution from userFCGWRvF5Od 

Re: S10e won't send MMS with WiFi on
‎03-06-2020 05:38 PM

Found a solution ....other may want to try with their S 10 . Brief backgound....home has NO cell service ( sits in a mountain valley) For YEARS I had an LG phone with wifi calling through Verizon and it would text ANYTHING instantly through my house wifi and land line.  Recently switched to US Cellular and a new Galaxy S 10.  After setting up everything correctly I tried texting through my wifi line land . Sometimes they went ...in a few minutes , sometimes not for an hour .  Read all these problems online that everyone seems to be having ....changed my messaging app ....even tried the Verizon Message + that worked fine on my old phone and still NOTHING . Finally started digging deeper into my wifi settings on the S 10 .   Opened "settings" icon and then clicked on "connections"  opened my home wifi connected which I was connected to under current network. There is a little "gear wheel" to the right of my named connection, pressed it to open another "settings" page for my conection .  On the bottom of this page is an "Advanced" tab. OPEN IT  !  There is a setting called "Metered network"   Mine was originally set ( probably from the factory) as "Treat as metered". Open that tab and set it to "Treat as unmetered"   , Save and exit !!   PROBLEM SOLVED !!  Texts ANYTHING now INSTANTLY !!!   LOVE this phone !  Was going to hate to have to return it because of the texting issue ! 

It worked on My Galaxy S20

Worth a shot.

[Evisimo]

hello,  were you able to find a solution? Im going through this exact same thing,  nobody can help me? Samsung or Tmobile  can't figure it out...thx 

[Gerry666]

Hi Rauschmi, this advice was great and worked for me with Gifs on Messages. I still can't use Gifs in Messenger Lite and or screenshots to both messenger or messages. Any advice? Cheers, Gerry

[Gerry666]

I got onto Samsung chat line and recommended deleting Messenger lite and getting the full facebook messenger. This has worked for me.