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Original topic:

Multiple Issues with the S20FE

(Topic created on: 15/10/20 01:18)
Cy4
First Poster
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Galaxy S20 Series

So I got the S20FE 3 days ago, and I'm already having issues...

 

To start, the display is gorgeous. It is fast and sleek which is great, however, it has a tendancy to click on links that I haven't touched. No matter where they are on the screen it often takes me to different sites. This might be an issue with my unit, but I've seen that others have had this issue too.

 

Following along is the finger print scanner. It is dreadful. Going from a closed screen, it rarely registers that I'm trying g to use it and when it does, my finger print isn't registered half of the time. Not helpful.

 

Another big issue for me is using my charger. I have a 6ft usb-c charging lead that I used on my old phone perfectly fine. With the S20, it will not allow me to use any third party cable of plug. I've tried with other cables and other plugs in different combinations but will not charge with anything other than what came out of the box. At this moment in time, it has charged 15% in an hour.

 

Lastly, possibly biggest issue is its lack of compatibility with Google Photos. Coming from a Huawei phone, Google Photos was a saving grace when keeping my housands of photos safe. But it does not work with this new phone. Don't get me wrong, I can download the app,open it and use it fully, but it doesn't register in any other app. I was trying to send old photos through Facebook messenger but it doesn't show as an option to use the many photos from googled Photos, only the 3 that are on my Samsung Gallery (which is a terrible app).

 

Overall, the phone is beautiful, it runs fast and hasan amazing display,but these issues are seriously making consider sending it back and using my old phone again. If anyone has any advice on how to fix any of this, please do help me, I'm at an end here.

15 REPLIES 15
sultaani
New Member
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Galaxy S20 Series
wow, that's so true and I am relieved, albeit in a funny way, to find that I am not the only one who is experiencing this problem. Yes, you are absolutely correct as far as the insensitivity of the screen is concerned. Personally I have NOT experienced any of the other problems yet, but the lag is definitely there. I have been told that the insensitive display is due to the screen protector I have on the screen. However, I haven't tested this in practice. I hope that's helpful.
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aklima
Smooth Operator
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Galaxy S20 Series
Hi,
You can wait for the next update and see the difference or u can go to the shop and tell them the problem ur facing. Its really upto you if u wanna refund or exchange the phone.
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Luwils
Apprentice
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Galaxy S20 Series
I had a similar issue with my S20+ at first. when I removed the factory fitted screen protector the phone functioned fine
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Ericchee
First Poster
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Galaxy S20 Series

Just received a new update, seems like they've fixed the issue 👌👌

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Ericchee
First Poster
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Galaxy S20 Series

Nvm I take that back... Still there 😭

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FishLiverOil
Just Browsing
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Galaxy S20 Series
yes people...Fingerprint is a massive issue on this device. That makes me really angry and disappointed. Very very bad Fingerprint on s20 fe. On my s9 working just amazing,wet finger,dirty scanner,no problem. On this device didn't recognize my fingers. Very disappointed
Alis20
New Member
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Galaxy S20 Series
I too am disappointed with the fingerprint scanner hardly ever recognises the fingerprint. I agree with Cy4 post . Moved from Hauwei phone to Samsung s20 fe . wish I hadn't not enjoying this phone much .
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joecee
New Member
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Galaxy S20 Series
compared to my p20 pro the s20 fe fingerprints scanner and face recognition is shocking, had it 2 months and regretting getting the 20fe, apart from larger screen and a wide angle camera its just not worth it im afraid, poor battery , terrible fingerprint scanner and even though camera is good its not without its flaws like a orange tint when in slight darkness and zoom in, if samsung can solve these 3 issues with a update then might change my mind, but at moment I'm disappointed
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Tom2006
New Member
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Galaxy S20 Series

Hi. I just bought mine and had shocking issues with the fingerprint scanner. Tried all the fixes. In the end I

did an android update and now it works like a mad thing.