So I noticed a week or two ago when filming something that there was no sound at all on the video. I also noticed that the Shazam app wasn't working at all, and that people were having difficulty hearing me on calls.
I used the voice recorder and found that, unless I hold the phone with the microphone right up against my mouth, you can't hear anything. Even with the microphone help right close to my mouth, it's very quiet, almost muffled, and sounds scratchy.
Tried Samsung Repair and Virgin Phone repair and neither have offered any help.
Any diagnosis or advice offered would be great appreciated.
What did Samsung say after inspection @datguysadz
Does this issue happen in one area or everywhere ?
🌈 Stay Safe & Stay Alert. 🌈
Current Phone ~
Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+
Samsung One Ui 3.1/ Android 11.
Let's first try a Hardware Test on the Mic. This will help narrow down the issue. Head over to your dial pad and type in *#0283#, then select “Start: RCV_1stMic”, speak into your phone like you’re on a call, can you hear yourself talk?
Once you’ve done that select “Start: SPK_2ndMic”, talk into your phone like you’re talking to someone on speaker phone, can you hear the playback? Let me know how you get on.