As a user and fan of Samsung phones for a long time I have some assessment of the company.
The January Sales discounts and trade-in values of other phone makers should be better. Far better.
A rich company like Samsung needs to be more "caring" and "understanding" especially with the current situation and extend your profits and convert them to discounts and deals to potential customers especially to key workers like myself.
Secondly, when I had the S20 FE 4G the performance is so poor and battery life was not good enough and the fingerprint sensor speed was awful (due to the inferior Exynos chip and poorly thought off updates). Being an Android user of 11 years, I have done almost everything I can to solve the issues myself but to no success.
These issues are not new. I have And these issues are well known and documented online. And I have experienced them first hand.
If I want to get the S20 FE 5G version will i have a better experience?
Does Samsung really listens to its customers and incorporate user complaints and suggestions in next updates?
I think you misunderstood me.
I'm not saying that key workers should get "priority treatment" such as discounts. I'm merely stating that as one of the prime reasons that Samsung needs to look at. (But to be honest and with the greatest respect to others key workers normally are in the frontline and nurses, doctors, etc. account for more deaths than those in the "background".
Anyways, you say you don't have issues with your S20 FE? Is yours a 4G or 5G variant?
Yeah I still think for fairness Samsung should treat everyone equally (not being political here) in terms of discounts across its S20 range.
But i still think Samsung should extend those profits and convert them into better discounts. What's a £100 discount? Free Smart watch? Yup that's cool/ but not everyone wants that.
And yesterday was my birthday. They sent me a discount code vai email. Went to checkout but guess what...the coupon wasn't working.
When I had the 4G S20 FE variant received 3 software updates in a span of 4 weeks to supposedly fix the slow fingerprint sensor. That didn't worked.
So, what will a Snapdragon-powered 5G FE variant bring? Faster fingerprint sensor? Better battery life? Just a bit pessimistic as to what Samsung has to offer right now. For me.