That's not good @pinat
If you download the Phoneinfo app from the Playstore and look at the details does it not show as 0x0 @pinat
You may need to visit a Samsung Experience Store or Samsung Service Centre for support or take it back to who supplied the phone.
I wish you all the best with this situation.
🌈 Stay Safe & Stay Alert. 🌈
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.The advice I offer is my own and does not represent Samsung’s position. I'm here to help. " This is the way. "