how to claim free galaxy watch after purchase of s20

[demon169879]

I recently got the Samsung galaxy s20 5g on upgrade from o2  I got the offer of the free galaxy watch with it but no info came with the phone  how do I claim this

[sjane]

I would like to know as well also got s20 on upgrade Vodafone no details on how to claim the watch which was advertised

[DannyT]

Hi all,

When did you make these purchases? Was it the S20 FE that you purchased?

If so, here's the link: https://www.samsung.com/uk/watch-active-offer/

[demon169879]

yes it was the s20 5g and it was purchased on 31/12/20

[Mouse101]

I've purchased the FE 4g but no information on it only I asked for the info when I bought the phone, all the websites say the promo is out of date, but its actually referring to previous promotion.  I found no "ticket" in samsung members area.

I am just wondering how long do you need to wait before you're sent a voucher to claim the watch... 

[demon169879]

that link was the right one but it says to hit the claim button in this app but I can't see a claim button

[Mouse101]

I think I've cracked it, I signed in as a business user and was able to upload all my details there, received a claim reference number also so fingers crossed!

[Beebea69]

hi, I have the same problem but I'm not a business user... I cannot see the "claim banner" in the members app. please advise?

[demon169879]

yep this is the way to do it I have sent my claim in now thanks

[Artur80]

I have the same issue, I purchased S20 FE two days ago. When I go to claim banner ther is no galaxy watch. How can I click then?