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Original topic:

fingerprint sensor

(Topic created on: 08-01-2021 12:45 PM)
3391 Views
Taffyboyo74
First Poster
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I've got the Samsung 20FE and everytime I use the finger print sensor to unlock my phone it keeps saying finger print corrupt and doesn't work I've cleared my stored finger prints and re done them and restarted my device but I still keep getting the same message anyone else getting this problem or does anyone know how to fix this or do I have to contact samsung.
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5 REPLIES 5
nowdeleted
Big Cheese
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do you just have the fingerprint as your only means of unlocking your phone ? I would suggest when you finally unlock your phone, you set up a pattern or pin code as a second option to unlock it.
dorrayme
First Poster
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I have same problem so did face recognition then had hair cut now that don't work either
Denzel49
Journeyman
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I've only had mine 2 days and it's sorted playing up. how do you fix this or is it best to return the phone?
BandOfBrothers
Samsung Members Star ★★
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If deleting the fingerprints don't help and or a factory reset then Yes I'd go with returning the phone for repair or replacement depending on the terms from where you purchased the phone.

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Denzel49
Journeyman
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mine sis the same and Vodafone sent me a replacement phone
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