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Original topic:

fingerprint issue S20FE

(Topic created on: 16-01-2021 09:03 PM)
Denzel49
Journeyman
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2nd phone in a week, how to solve the fingerprint is corrupted issue?Rebooted phone, stored my prints again. Never had this problem with my last Huawei. Thanks all 
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2 REPLIES 2
walkerx
Helping Hand
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Is this the 4G or 5G model? Currently not having this issue on a 5G model
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AndrewL
Moderator
Moderator
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@Denzel49: Sorry to hear that you're experiencing issues with your fingerprint sensor. If you open the Samsung Members app and go to Get Help > Interactive Checks > Fingerprint, and follow the on screen instructions, does this return any errors? In the meantime, please press the Volume Down and Side Keys together for around 10 seconds to perform a Soft Reset, as this will refresh the software and address any issues that might be a contributing factor. 

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