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Original topic:

Fast charging

(Topic created on: 09-06-2021 12:05 PM)
Rambo72
Apprentice
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Galaxy S20 Series
Hello my fast charging doesn't work or headphones how come ?
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5 REPLIES 5
xSteveuk
Helping Hand
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Galaxy S20 Series
When on the samsung members page click on the get help button and then click on interactive and run tests for usb charging and headphones
JAMES4578
Superuser I
Superuser I
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Galaxy S20 Series

@Rambo72  Should be straightforward  to run the interactive tests and you can ask for  assistance.   See  more information here https://www.samsung.com/global/galaxy/apps/samsung-members/ 

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Rambo72
Apprentice
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Galaxy S20 Series
I did but it said was working all well
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JAMES4578
Superuser I
Superuser I
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Galaxy S20 Series

Hi @Rambo72  Have you tried any resets to see if that makes a difference?    Another idea is to wipe the cache partition as that deletes temporary files but not Data.  For Android  11 you do need to follow these steps.

  1. Turn off the device.
  2. Connect To Computer or plug in USB-C Headphones  , Press and hold the Volume Up key and then press and hold the Power key (plus Bixby Key if phone has one)
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.

Press the Power key to restart the device

 If you a Factory Reset ensure your Data is Backed Up.

Members can ask questions and send error reports directly from the app:

https://www.samsung.com/uk/support/mobile-devices/how-do-i-use-the-samsung-members-app/ 

 

 

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Rambo72
Apprentice
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Galaxy S20 Series
Thank you that helped but I have another issue with the headphone jack the one provided by Samsung