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Original topic:

Factory reset of old s20 with broken screen

(Topic created on: 30-12-2020 10:57 PM)
mrshea22
First Poster
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Galaxy S20 Series

It appears I can factory reset old phone with cracked screen on find my mobile. I already have set up  new replacement s20 and registered the new device. Both are viewable in Find my mobile. Will deleting or factory resetting old phone disable my new device? I need to ensure that the device is wiped before sending it back but I don't want to have to set up new phone again.

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2 REPLIES 2
Shazzkid
Troubleshooter
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Galaxy S20 Series
When you use Find my mobile, it will only reset the device you choose, so as long as you choose the correct one (Use play a sound/ring feature if both devices have same name), the other devices will not be affected.
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mrshea22
First Poster
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Galaxy S20 Series

Awesome! Thanks 

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