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Original topic:

Face recognition sometimes doesn't recognize my face

(Topic created on: 22-02-2021 01:31 PM)
Soppy
First Poster
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Galaxy S20 Series

This is very good and I love my phone but the face recognition sometimes doesn't recognize my face

4 REPLIES 4
cristal
Apprentice
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Galaxy S20 Series
hello to you to
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AndrewL
Moderator
Moderator
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Galaxy S20 Series

@Soppy: Glad to hear that you're loving your new phone. The accuracy of Face Recognition can differ depending on the surrounding conditions, therefore I recommend making sure that you're in a well lit room, or there is enough natural light, to allow it to scan your face successfully. 


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Zimacs
Apprentice
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Galaxy S20 Series
Hi. I have the same problem. Used my Note 10 under exactly the same conditions with no problem ever. I have a 50% failure rate with my new Note 20 Ultra. I've tried deleting and retaking my image, but no improvement. I've also used the secondary image feature. I think there's an inherent problem.
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cristal
Apprentice
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Galaxy S20 Series
hiya
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