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Original topic:

Charger loose on S20 5g

(Topic created on: 14-03-2020 10:41 AM)
Hicksy
First Poster
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Galaxy S20 Series

My S20 seems to have a very loose charging connection anyone else have this issue

43 REPLIES 43
SaudA
Moderator
Moderator
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Galaxy S20 Series
Hi @Hicksy,

Is there any damage on the charger or the charging port? Does the phone still charge?
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JustinScott1988
First Poster
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Galaxy S20 Series

exact same problem on my one week old S20. Its kind of disappointing to see a thousand dollar product make it out of the factory like this. 

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Armani
First Poster
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Galaxy S20 Series

Same here, bought it a little over a week ago and the charger is giving problems. 

Charger and phone are in perfect condition and somehow I have to hold it at a certain angle. 

Really disappointed 

HowardJF
First Poster
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Galaxy S20 Series

I'm having same issue on my S20 Ultra, only been using it for about 3 weeks.  It doesn't always charge via charging socket and I have to mess about with the angle of the cable to get it to charge.  I never had this problem in 2 years with my S9.  Very disappointed by this.

SaudA
Moderator
Moderator
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Galaxy S20 Series
That's quite odd. Have any of you guys had their phones inspected by a Samsung engineer?

If you've had the phone for less than 28 days, reach out the retailer and see if they can send out a replacement.
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Armani
First Poster
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Galaxy S20 Series

Not sure how that's even an option with everything being closed. 

The charger that comes with the phone is pretty much useless now,  I'm charging it with the charger from my laptop and it did the same thing twice yesterday so at this point I think it's the phone. 

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SaudA
Moderator
Moderator
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Galaxy S20 Series

I've PM'ed you a few repair options still available. Please check them out if you'd like to go down that route. 

colosimo14
Journeyman
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Galaxy S20 Series

I have had the same problem. I have been a samsung supporter since the s2 came out. But I think this last one has made me think about switching to iPhone. 

RTG91
First Poster
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Galaxy S20 Series

I'm having the same issue I want my money back honestly. I just bought this! 

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