Samsung galaxy S20 ultra, currently completely up to date on all software updates. Samsung camera app is version 11.0.03.21.
Since my previous phone update and now unable to 'downgrade to old software because of updates to the security policy' I'm in a situation where my camera consistently can't focus on close and infinite objects. It's pot luck if a shot can focus at all. The camera cannot focus on qr codes or a landscape in the distance. Mid range shots seem to be OK.
I have reset the app, cleared the cache, removed any new apps that may cause conflict, but basically it's stopped working since the last update. I have a pending ticket, but still waiting for support.
Is anyone else experiencing this problem?
Does anyone have any work arounds?
I have not factory reset my phone yet because I'm not spending hours resetting, updating & reinstalling a phone due to an update error.
This camera was the sole reason I jumped ship from Sony and now I'm coming to regret that decision.
So after a few days the problem has reoccurred with none of the above solutions working anymore Lazily I have sat on this for a while now and finally got around to doing the dreaded factory reset, and after executing this morning, the problem is still here with the lens not working. Let's see what Samsung customer service can do... I'm very very disappointed in my Samsung phone and regret switching from the Sony Xperia range.