30-06-2020 09:34 PM in
Good evening, I realized that the camera glass was damaged without being hit or dropped ....
How is this possible, only after a month?
I keep the phone maniacal and with original cover ....Can it depend on a construction defect, given the many cases of breakage?
I hope the warranty covers this defect ...I await info.
01-07-2020 05:47 AM in
The Samsung Manufacturing 24 Month Warranty wouldn't cover this in my opinion @Drago2018 as Samsung will say it's occurred due to accidental damage.
They would typically charge a fee to effect a repair.
Please by all means visit a Samsung Experience Store or Samsung Service Centre and they'll officially clarify and or contact your countries Samsung Support Department.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
02-07-2020 06:50 PM in
I feel your pain, Mine broke on my first week of owning. I never dropped the phone or put down heavily. I refuse to pay 400 for a repair, I will just claim on my insurance.