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Original topic:

Camera Flash Exposure Bug Since UI 3.1 Update

(Topic created on: 18-03-2021 10:58 AM)
Mark1192
Explorer
Options
Galaxy S20 Series
As others have documented and Samsung have ignored, there's a bug in the camera software rendering it useless if you use the flash. 

This is only since the UI 3.1 Update. Below are four pictures I've uploaded taken consecutively in the same conditions. All totally over exposed. Apologies I had to use my smashed up Nike trainers but they're all I had to hand which were black to highlight how bad the issue is.

Everyone with this issue needs to send a report.

Open the Samsung Members App 》Help 》Error Report 》Camera

Or click the blue plus icon in the bottom right of the app and select Error Report.

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7 REPLIES 7
Haytch
Navigator
Options
Galaxy S20 Series
Same issues

20210318_012917_93216.jpg

20210318_012615_93195.jpg

20210318_012703_93202.jpg

Mark1192
Explorer
Options
Galaxy S20 Series
Absolute garbage. 8 months left of my contract. Can't wait to get rid of it. The whole experience from the Newcastle store "service", to the actual phone itself has been utter garbage.
Nardos
Explorer
Options
Galaxy S20 Series

20210318_124155.jpg

 Samsung should have fixed this problem in real quick. But they don't seem willing to fix their mistake. Time to shift to other brand. 

RaNo99
Journeyman
Options
Galaxy S20 Series

They don't even care to respond in this forum and acknowledge the issue.

Mark1192
Explorer
Options
Galaxy S20 Series
Totally agree mate. 8 months left and then I think it's time to get rid of Samsung.
Pugs1957
Superuser I
Superuser I
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Galaxy S20 Series
This forum is for other users to help each other. You won't find Samsung staff here.
Mark1192
Explorer
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Galaxy S20 Series
They have responded to my error report and said they're looking into it. hopefully it is fixed soon.