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Original topic:

Battery Usage Stats

(Topic created on: 01/01/21 20:28)
Geordieboy
Smooth Operator
Options
Galaxy S20 Series
Has anyone lost their battery usage stats overnight? 

Mine have disappeared and I've tried resetting my phone, and still not there.

Probably just a New Year Bug, but just wanted to ask.
28 REPLIES 28
Josh261995
Apprentice
Options
Galaxy S20 Series
Having same problem on my S20 FE 5G One Ui 3.0, very annoying hopefully be fixed in upcoming update
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Solly321
Overseer
Options
Galaxy S20 Series
mine has gone too, it's a new year bug
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frankstraube
Explorer
Options
Galaxy S20 Series

Go to Apps

Enable show system apps

Find the app Samsung Device Health Manager Services

Go to  storage

Clear data

 

Then give it quite a long time to rebuild its usage (a few hours), and after that the battery usage indicator will be ok again

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henklbr
Voyager
Options
Galaxy S20 Series

We've published a Solution for this:
https://www.sammobile.com/news/one-ui-3-0-battery-stats-2021-bug-on-galaxy-phones-fix


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Greeetzzz, Henk.
Julie84
First Poster
Options
Galaxy S20 Series
yeah they tried to say to me the battery drainage is normal and that I surely couldn't have had 2 handsets with same problem the first one I was lucky to get nearly 4 hours out of now I'm lucky to reach 5 max 6 hours and that's with nearly all apps in sleep/deep sleep but yet this is normal samsung say I don't think so i could go spend 200 right now in a phone that would easily have better battery life now ppl say the phones screen size apps what the phone is built to do silk drain the battery I get that but why did samsung use a small battery that clearly can't keep up with the phones features
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JohnnyMac7
Observer
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Galaxy S20 Series

It’s unclear what could be causing this bug, but thankfully, there’s a pretty simple solution. Here’s what you need to do:

  1. Open the Settings app on the phone, then go into the Apps submenu.
  2. Here, tap the small icon next to the Your apps text, then enable the Show system apps option and press OK.
     

     

  3. Now, scroll down until you find the Samsung Device Health Manager Service app in the list and tap it.
  4. Here, go into the Storage submenu, and hit the Clear data option at the bottom.
     

     

That should do the trick, and after a little bit of use or after you charge your phone, you should see the proper battery statistics again. Of course, if religiously checking battery stats isn’t your thing, you can simply wait for Samsung to fix the bug with a future update, whenever that comes out for your particular Galaxy device.

I just tried this and it WORKS! You just have to give it a little time, like an hour of use. 
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Blessed4life
Helping Hand
Options
Galaxy S20 Series
Hello all heres a fix I found that 100% works.
Please restart the phone after you've followed the instructions in the link (Sammobile) I've added.

https://www.sammobile.com/news/one-ui-3-0-battery-stats-2021-bug-on-galaxy-phones-fix
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DannyT
Moderator
Moderator
Options
Galaxy S20 Series

I just came here to show you the solution, but it appears a number of you have beat me to it. 

 

I'll add the screenshots as a second point of reference all the same.

 

1.

 1.png

 

2.

2.png

 



 


Welcome to the Community!

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henklbr
Voyager
Options
Galaxy S20 Series

There's an update too of Device Care, that fixes this problem...


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Greeetzzz, Henk.
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