23-01-2022 05:20 PM in
I have had s20 ultra 5G for about a year and a week ago I received the latest update on my phone, went ahead and installed it. Within literally 10 minutes of me entering my pin after update the phone went black, Samsung logo showed and it asked for pin after restart. Since then this has happened numerous times daily. Have also noticed that apps which use biometrics are telling me new biometrics are added.
This update has made my phone unusable, after looking around on here and on Google I am not seeing a "definitive" fix, I have tried the usual resetting phone, clearing cache, change screen quality the only thing I haven't done is a factory reset but as I know the issue wasn't there and is now I would say with great confidence the update is at fault.
Is there any other steps that can be tried that maybe I have missed online or someone here experienced the same? Failing that is it possible to go back to the previous update
23-01-2022 05:43 PM - last edited 24-01-2022 05:49 PM
23-01-2022 06:37 PM in
23-01-2022 07:16 PM in
24-01-2022 12:07 PM in