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Telelens module works only with zoom greater 10x

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First Poster

Hi all, 

I have a problem with zoom mode on my s20 Ultra, as you can see from attachment telephoto module activates only for zoom level greater then 10 times.

But in March, when I bought this phone I was able to use it from 4x.

GIF-200716_152051.gif

 

Firmware - M3ATFG

Camera app - 10.0.03.31

I tried to clear app cash, different scenarios - light/distance nothing  works.

Help me please.

 

5 REPLIES 5
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I know for a fsct that on low light or what the phone considers low light it switches to the main camera without telling you.

May you try to use 4x zoom under high light conditions and then tap with your finger then telescope camera to block it and see if there is a lense switch.

 


Archer
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This photo was taken in daylight (sunny day) and telephoto module is activated only from 10x

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Try


Archer
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Already, it doesn't work.

Every time I cross the 10.0->9.9 threshold, camera switches back to main 108mp module.

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Pathfinder
This likely happened during the June update, in which the camera "stability" was improved.
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