Proximity issues - not switching off on calls

[Vixen80]

Hi - is anyone else having issues when making calls using the Samsung dialer or WhatsApp calls?

Every time I use the phone as an actual phone in the daylight the proximity sensor doesn't keep the screen switched off and I'm inviting people to calls, cutting people off changing to flight mode.

Very frustrating!!! I've tried changing the sensitivity and putting on accidental touch protection but still the same in daylight. Not as bad in the dark but does still happen

[Pampoo]

Hi, Mate!

May I know if the issue only persist in WhatsApp call feature? Or if the issue still persist using the Phone Call/normal call in your phone?
If issue still persist in a normal call (possible the proximity sensor does not work), may I know if this is not happening on your phone previously?
If yes, there could be a problem on the proximity sensor of your phone. Please make sure to place the phone near your ear and use authorized screen protector for device ( since some protectors might affect this function ).

Possible troubleshooting steps:
1. Remove screen protectors or case on your phone to check if it will work.
2. Run your phone to Safe Mode ( will disable 3rd party app to check if some applications affect this function ); ( turn off your phone> turn on> once your phone is on Samsung logo, please press and hold the volume down until you see the word ''safe mode'' ). Once your phone is one safe mode, please observe if the proximity sensor are working by calling your preferred contact and check if your phone screen will turn off. If screen are turning off, please uninstall 3rd party applications one by one to fix the issue.
3. If issue still persist in safe mode, please check if you have pending software update in your phone through Settings> Software update> Download and install.
4. Next step is factory data reset, please backup your phone and remove Google Account before performing the reset.

If those steps does not work, that would be the time where Samsung Engineers need to inspect your device to determine if what is causing this issue on your device.

Thank you!

[BandOfBrothers]

Hardware test: 

go over to your dial pad and type in *#0*#, this will bring up a number of tests.

One will be the sensors.

A Samsung Experienace Store or Samsung Service Centre will be able to run a diagnostic.

[Libb]

Yes, I have the issue too. Sometimes the screen stays on during the call, sometimes it stays off after the call.

[blackspy]

hi forum,

this has been discussed over and over again, since a year. now, several updates later, the problem is still there ! doing the testfunction shows, the proximity sensor works. also installing lineage OS shows that the sensor works as expected. but not in stock-roms.

unbelievable, that is not possible, to use an almost 1000.-- phone as expected, especially not in its main-function: making phone calls.

best regards from switzerland

[Libb]

It looks like on S20+ isn't the issue reproducible.

[blackspy]

i still have it on my s10+ no matter what i do.

[blackspy]

this stupid problem is still there another few months and updates later and this phone is useless like this.

this is simply *not solved.

i am pretty annoyed, that the only solution seems to be, to somehow sell this phone and quit Samsung.

regards from switzerland

[blackspy]

this stupid problem is still there another few months and updates later and this phone is useless like this.

this is simply *not solved.

i am pretty annoyed, that the only solution seems to be, to somehow sell this phone and quit Samsung.

regards from switzerland