Support

Open search

Mobile Data Not Working (Sim2)

Highlighted
Navigator

So I have a S10+ running the latest software as of today.

 

Sim 1 has a three uk pay monthly sim inserted and calls, texts and data has always worked. Sim 2 has a Vodafone Pay Go sim inserted while calls and texts work, data never has worked.

 

Access Point Names have their correct APN's set:

 

Sim 1 : 3 (three.co.uk)

Sim 2: Vodafone PAYG Internet (pp.vodavone.co.uk

 

Screenshot_20191101-123844_Settings.jpg

 

Screenshot_20191101-123848_Settings.jpg

 

I have also tried manually adding the APN as per:

https://deviceguides.vodafone.co.uk/samsung/galaxy-s10-plus-android-9-0/connectivity/set-up-your-pho...

 

If I select sim 1 for mobile data then it works:

Screenshot_20191101-124206_One UI Home.jpg

 

If I select sim 2 for mobile data I have no internet access at all:

Screenshot_20191101-124218_One UI Home.jpg

 

I have had this issue since day 1 so I know it's not an issue with the current software version. I have checked my vodafone account and there are no bars in place so it should work right? I guess I could try and find another handset to test the Vodafone sim in but if anyone can offer any pointers that would be great!


My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S10+ 128Gb > Model: SM-G975F. Samsung One Ui 2.5 / Android 10.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.
2 REPLIES 2
Highlighted
Navigator
I have spoken to Vodafone and they say there are no restrictions in place on my account and that my phone is showing a missing/no APN settings error their end even though the APN is set and active under sim 2 Access Point Names.

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S10+ 128Gb > Model: SM-G975F. Samsung One Ui 2.5 / Android 10.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.
Highlighted
Well it was an account related issue after all! I had to enable Data Barring on the account and then disable it. Working now. 😕

My advice comes from being a UK Samsung Phone User.
Current Phone ~

Samsung S10+ 128Gb > Model: SM-G975F. Samsung One Ui 2.5 / Android 10.

Samsung Galaxy Watch3 > Model: SM-R840.
Samsung Galaxy Buds+ > Model: SM-R175.
Top Liked Authors