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Original topic:

Worst Customer Support

(Topic created on: 16-02-2021 06:19 AM)
sabita1
First Poster
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Galaxy S10 Series

I have been a long standing member of samsung products but a recent experience has change my view of the company. I am so disappointed and disgusted by such treatment. 

I got the booking after months and I got the service appointment almost after a month.

It was so disappointing to see that Service Centre was closed.  It took almost an hour to reach the service centre.

I called the support to check status and they informed that this must be a website design issue.  Cant believe Samsung has design issues on the website. That they confirm your appointment and later you get to know that it was because of the issue on their website.

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3 REPLIES 3
Turbopete1
First Poster
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Galaxy S10 Series
I'm gutted you've had your bad experience. Everytime I've ever had a problem they've always been amazing even phoning me back when necessary. Hope things get better for ya!
strawberry cake
Hotshot
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Galaxy S10 Series

@sabita1 

 

oh my...

for future queries, I recommend phoning or chatting them instead for swift assistance

https://www.samsung.com/uk/support/contact/

0 333 0000 333

 

cheers ^_^


 (\_/)
(='.'=)
(")_(") strawberry cake so delicious

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JAMES4578
Superuser I
Superuser I
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Galaxy S10 Series

@sabita1  Sorry you have had  a bad experience, there is obviously room for improvement.   However obviously this is not universal, even if that may not be of much benefit.   Hopefully the website issues will be sorted in due course.  

Agree with @strawberry cake  Chat/Messaging services can be a good option.

 

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 3.1,Android 11
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