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Original topic:

trying to claim free ear buds

(Topic created on: 05/06/20 17:31)
Jess-cookie
Observer
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Galaxy S10 Series

I got my upgrade with Vodafone in December and I have been passed back and forth for 4 months on how to claim free ear buds. I've been promised they are in the post more then once then covid hit and I haven't been able to get through to anyone and now I still do not have my free ear buds. I'm told to contact Samsung direct. So hence this is where I am ..... I just want my free buds I was promised.

3 REPLIES 3
TessM
Moderator
Moderator
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Galaxy S10 Series

Hey @Jess-cookie ,

 

happy to help. Did you claim these from the phone using Samsung Members? If so, when did you get the claim validated and have you tried to contact the Promotions Team at galaxybuds@samsungpromotions.claims or by phone (UK) 0345 216 0144? 

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BandOfBrothers
Superuser I
Superuser I
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Galaxy S10 Series

Just to add to @TessM  excellent advice if your a Vodafone Uk customer and haven't posted on tne Vodafone Uk Community Forum also then pease try the Vodafone Social Media Teams via Contact-us-for-account-specific-queries 

 

🌈 Stay Safe  🌈 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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NEllsworth86
New Member
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Galaxy S10 Series
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