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Original topic:

Still on Android 11

(Topic created on: 15-03-2022 08:24 AM)
Mateix
Apprentice
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Galaxy S10 Series
It is 15 March 2022 but my Samsung Galaxy S10 has still not been offered the Android 12 update even though my wife's and daughter's Galaxy S10e phones got the update last month.

I am in the UK on the 3 network and all websites seem to imply that all S10 phones should already have received the Android 12 update. 

Can anyone tell me if there is a problem with the S10 or is it just my phone? 
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16 REPLIES 16
spean
Navigator
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Galaxy S10 Series
I'm running 4.0 android 12 UK S10 plus! Nothing but problems since update 👍
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Pugs1957
Samsung Maker ★
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Galaxy S10 Series
Your phone should have updated. Please go to settings, about phone software and let me know your baseband version and service provider software version.
Thanks
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Mateix
Apprentice
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Galaxy S10 Series
Hi, my Baseband version is G973FXXSDFU15 and

Service Provider Software Version: SAOMC_SM-G973F_OXM_XEU_RR_0021XEU_XEU, AUT/AUT
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Mateix
Apprentice
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Galaxy S10 Series
Also, if it helps, my service provider is iD Mobile which operates on the Hutchison 3G network
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Pugs1957
Samsung Maker ★
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Galaxy S10 Series

THank you. Your device carries a country code for Switzerland (AUT). I would suggest Smart Switch for PC to try and update.

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antikythera
Black Belt 
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Galaxy S10 Series
Indeed, careful what you wish for original poster
Mateix
Apprentice
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Galaxy S10 Series
I have tried Smart Switch without success but I will try again. I am confused by the country code. I purchased the phone from Amazon UK so thought I was purchasing a UK version phone although the AUT country code you mentioned appears in the service provider details so perhaps I need to challenge iD Mobile regarding my SIM card?
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Pugs1957
Samsung Maker ★
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Galaxy S10 Series
Basically, the CSC needs to be changed but I'm not allowed to talk about ti's on the forum.
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Mateix
Apprentice
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Galaxy S10 Series
Yes I understand. I assume changing csc would involve rooting the phone but I would rather not do that. Have just used smart switch and tells me still that my phone is on Android 11 and up to date
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