Samsung S10+ Galaxy Buds claim with pre order

[NRazaPK]

I can't see the Benefits option in the Samsung Members App. Contacted to the tectechnic assistant but they don't know what is going on. They say they are getting complaints from many customers. Anyone got their Buds through the App yet?

[Philip722 · Accepted solution]

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

[Fudgy31]

nope im also a lucky one.  I have my email with my delivery address on them saying VALIDATED!!!

Join the clob baby!!!!!

[Rubenlie]

Same here maby the page is getting to mutch traffic

[Shaks]

I pre-ordered mine and i am also getting message to say not eligible. This is ridiculous! 

[vitoo107]

works now. i just ordered.

[Wayne82]

Not working for me

[Raynefalle]

Same here. I'm from Ireland and neither the benefits tab nor the announcement are anywhere to be found

[TasosC92]

Same in Cyprus. No benefits tab.

[MarkRemzgar]

My app alse has a blank screen, i am from europe

[Luke199]

Just a black screen when trying to claim galaxy buds won't load at all.

[Pizza99]

Anyone else here that didnt get a pre order email from samsung shot? Dont know what I can upload as proof now.

[Luke199]

I'm just going to do a screen shot of receipt and hope for the best and the IMIE code

[Philip722 · Accepted solution]

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

[NRazaPK · Accepted solution]

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@Philip722 wrote:

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

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Thank you very much. this worked for me. 

[FK1983]

Not working for me, claim approved but now definitely over 30 days!? Really great phone this is turning out to be! Sarcasm!..... Not happy at all Samsung!!

My note 8 has better quality pictures day and night 🌃 and no preorder bonus and poor battery 🔋 

Did I mention the terrible camera quality at night, I don't even attempt taking pictures at night on this phone so been using my note 8 again! And I'm serious 😂 I was meant to be selling it! 

Why did I get this?? No one with a P30 Pro even wants to swap with me anywhere grrr 

[Zohaib_Syed]

Recieved mine yesterday. finally! I think will take max two week for u. U should contact Samsung if does not arrive next week. Did u get confirmation of the claim? If not definitely contact Samsung, u could use live chat on their website.

[Black47Ireland]

30 days today for me.Still waiting...

[DOS_]

I emailed Samsung last week.

They told me that I would receive an update on the delivery by late last week, but if I don't, to contact them today. I did, but got this reply...

[Michael1975]

I claimed my buds exactly a month ago but not had any update since then.

[DOS_]

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@Michael1975 wrote:

I claimed my buds exactly a month ago but not had any update since then.

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Email them and ask the question

[Avi88]

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@Philip722 wrote:

Try this I had same trouble mine are now on the way. https://20191.samsungpromotions.claims/ie/en/claims/galaxybuds/invoice   .I hope this helps you all be patient tho very slow

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Thank you very much @philip772 I finally got  to submit the claim  after many reload. I found it easy to get pass the error page on my laptop. Just kept opening new tab of the same link and very time it got stuck, I reloaded the next tab which continued from where I was got stopped. 

Many thanks. 

[Chrisballinger]

Cheers for the link mate it worked, took an hour and 10 reloads but it worked lol