Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S10e screen shows scratches within 2 weeks of careful usage..

(Topic created on: 01/10/19 12:59)
chris646
Apprentice
Options
Galaxy S10 Series

Hi,

 

I have been using my S10e for 2 weeks and I couldn't be more happy with it. Before this I had a S6 (and before that a S4 and before that a S2) and again, the upgrade brings even more than I expected!

 

However, I notice that the screen seems to scratch shockingly easily. Within a few days already, a number of long, superficial scratches were visible, but now even a short, deeper scratch has appeared. This one especially is very visible and irritating. I have no idea how this is possible, because I treat my S10 very carefully, exactly the same way as my S6 before. I have had the S6 for 4 years, without it ever showing a single visible scratch (only a few very superficial ones over years of usage).

 

Hence, I was always impressed by the quality of the Samsung Galaxy screens, which makes it very surprising that the S10(e) seems so different in this regard. Is it just bad luck or are there more people with this experience?

 

Unfortunately, there no standard protector came with the S10e (as it does with the S10 and S10Plus) and - to my surprise - the scratches were already visible before I had the chance to attach a separate screen protector myself.

69 REPLIES 69
Ray66
First Poster
Options
Galaxy S10 Series

My wife has experienced the same problems. She even has a Samsung LED view cover. But the coating has worn within a few weeks. It isn't a scratch but a wear patch about 5mm wide and 20mm long. Never had any problems with S6 S8 Any suggestions?

doc1964
Navigator
Options
Galaxy S10 Series

My S10e did come with a screen protector already fitted. I have bought a tempered glass fully glued protector. I did struggle at first to remove the already attached cover as I was not sure if it had one fitted as standard but took the plunge and it did come off easily enough. Did panic at first trying to remove it as so many posts state the 10e does not come with protector. I am in UK in case it is a regional thing.

https://www.google.com/amp/s/amp.reddit.com/r/galaxys10/comments/b5086b/s10e_screen_protector_preins...

 

0 Likes
Reply
hninyeehtwe
First Poster
Options
Galaxy S10 Series

Yes. I also happened. My current phone is S10+. I was putting in my pant's pocket carefully everytime and never drop to the ground. And then saw scratch on my phone.  And then go to shop and ask. They said too deep. Wew. Quality become  not good and not good. Phone price is not cheap. They should use good quality glass. Please upgrade your quality. 

CPLaneelnair
First Poster
Options
Galaxy S10 Series

I have the same problem on my S10, the  phone came with a standard screen protector however it was really thin and didn't last even a couple of days before it got peeled off. Now I have deep smudgy scratch which happened while pulling out my phone from my pocket to enter my golf score and many minor long scratches and it's kind of irritating. I have no idea how how to fix this. 

 

Pls help 

0 Likes
Reply
BandOfBrothers
Superuser I
Superuser I
Options
Galaxy S10 Series

You can't repair a scratch but instead hide it.

 

For example a Whitestone Dome Glass Screen Protector uses adhesive all over so fills in scratches and even some cracks.

 

Alternatively you would need to have the display replaced which in my opinion wouldn't be covered under the warranty as its accidental damage @CPLaneelnair 

 

And or claim on any relevant insurance policy you may have.

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

Gamu
Apprentice
Options
Galaxy S10 Series

@chris646 wrote:

 

I tried filling the scratches by applying toothpaste and baking soda, but unfortunately I don't see any difference.

 


Why did you think using toothpaste or baking soda would fill the scratches, they are abrasives? If anything you're going to scratch the screen (at least the olephobic coating) more. If you're looking to fill the scratches you're best using a glass protector like the replier above suggested or use something like a quartz coating used on cars which dries to form a glass like barrier. I would use a toothpick to apply this and let it cure. 

0 Likes
Reply
Milanl
First Poster
Options
Galaxy S10 Series

I have the same issue. Bought the phone something like 3 weeks ago and have more marks than I ever had on my s7 after 3 years

StellarTraveler
Helping Hand
Options
Galaxy S10 Series

@Milanl wrote:

I have the same issue. Bought the phone something like 3 weeks ago and have more marks than I ever had on my s7 after 3 years


how do scratches appear?

is it a defect?

no. user care.

0 Likes
Reply
grondolin
First Poster
Options
Galaxy S10 Series

my wife and I both have the same experience.  I am very careful with my device, make sure it is not rubbing on anything hard, yet I am finding quite deep scratches on the screen.  My wife keeps hers in her purse. After taking a look it is covered in scratches!  Apparently the screen on these phones is very soft and easily scratches!  

 

StellarTraveler
Helping Hand
Options
Galaxy S10 Series

@BandOfBrothers wrote:

You can't repair a scratch but instead hide it.

 

For example a Whitestone Dome Glass Screen Protector uses adhesive all over so fills in scratches and even some cracks.

 

Alternatively you would need to have the display replaced which in my opinion wouldn't be covered under the warranty as its accidental damage @CPLaneelnair 

 

And or claim on any relevant insurance policy you may have.

 

 


ABSOLUTEY only cover. Any other rubbing or such removes oleophobic coating. USER care is the only awareness of handling is key.