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Original topic:

S10e screen becomes green while charging

(Topic created on: 06-09-2020 04:49 PM)
kabirmdasraful
First Poster
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Galaxy S10 Series

I have facing for a couple of days that my S10e screen becomes green while charging. I can not use the screen when it is charging. 
I have found in the internet that someone saying it is a screen digitizer problem. 
Is it a hardware problem? Or there is any software solution. 
I have bought this phone from Germany. But currently, I am living in Bangladesh. The phone bought on 10 Nov 2019. 
Can I claim my warranty in Bangladesh also ?  If yes, where should I contact? 

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3 REPLIES 3
Schildizz
Pathfinder
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Galaxy S10 Series
It seems to be a Hardware Issue so you must sent it to Samsung Germany for the repair
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SinaR
Moderator
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Galaxy S10 Series

Hello @kabirmdasraful, I regret to hear that your screen does not work properly. Unfortunately you can not claim the warranty in Bangladesh for you bought a smartphone for the German market. Warranties are not only device-based but also country-based since the device components may vary. So you would have to send the S10e to Germany. If you would like to do that, please feel free to book your repair service via Smart Repair.


Liebe Grüße
SinaR
*Samsung Community Moderator*
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kabirmdasraful
First Poster
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Galaxy S10 Series

Hi,
I have now brought back my phone to Germany.  I do not understand how I can book a repair service in 'Smart Repair'.

Can you help me here?

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